Job Description
Are you looking for a new opportunity that allows you to start this week? TechHorizon Solutions is seeking a dedicated Technical Support Specialist to join our dynamic team in Boston, MA.
We offer a competitive salary of $18 - $22 per hour with weekly pay, ensuring you are compensated for your hard work every single week. If you have a passion for technology and helping others, we want to hear from you.
In this role, you will be the first point of contact for our clients, resolving technical queries and ensuring seamless system operations. We value initiative, problem-solving skills, and a customer-first mindset.
Responsibilities
- Provide exceptional technical support to clients via phone, email, and chat.
- Diagnose and troubleshoot hardware and software issues efficiently.
- Document customer interactions and technical resolutions in our CRM system.
- Collaborate with the engineering team to escalate complex issues.
- Maintain a high level of technical knowledge regarding our product suite.
- Train new hires on support protocols and internal tools.
Qualifications
- High school diploma or equivalent required.
- Basic knowledge of Windows, macOS, and mobile operating systems.
- Strong problem-solving and analytical skills.
- Excellent verbal and written communication abilities.
- Ability to work full-time hours with a focus on weekly availability.
- Previous experience in a customer service or tech support role is a plus.