Job Description
We are seeking a detail-oriented and technically savvy Tech Support Specialist to join our growing team in Nashville, TN. This is an immediate opening for a night shift role, perfect for candidates looking for stability and a collaborative work environment. You will be the first line of defense for our internal employees, ensuring minimal downtime and maximum productivity during our peak operational hours.
Why Join Us?
- Competitive hourly wage ($22 - $28/hr)
- Comprehensive health, dental, and vision insurance.
- Opportunities for career advancement within the IT department.
- Modern office environment in the heart of Nashville.
Key Responsibilities:
- Provide advanced technical support and troubleshooting for hardware, software, and network issues via phone and remote access.
- Manage and resolve incoming support tickets within established Service Level Agreements (SLAs).
- Perform routine system maintenance, patch management, and security updates during off-hours.
- Collaborate with the Senior Engineering team to escalate complex technical issues.
- Maintain accurate and up-to-date documentation of technical issues and resolutions.
- Conduct end-user training sessions to improve software proficiency and security awareness.
Qualifications:
- High school diploma or equivalent; Associate’s degree in Computer Science or IT preferred.
- Minimum of 1-2 years of experience in a Help Desk or Technical Support role.
- Must be available to work rotating night shifts (e.g., 11:00 PM - 7:00 AM).
- Strong knowledge of Windows and Mac operating systems, Office 365, and common business software.
- Excellent problem-solving skills and the ability to communicate technical concepts to non-technical users.
- Ability to work independently with minimal supervision.
Responsibilities
- Provide advanced technical support and troubleshooting for hardware, software, and network issues via phone and remote access.
- Manage and resolve incoming support tickets within established Service Level Agreements (SLAs).
- Perform routine system maintenance, patch management, and security updates during off-hours.
- Collaborate with the Senior Engineering team to escalate complex technical issues.
- Maintain accurate and up-to-date documentation of technical issues and resolutions.
- Conduct end-user training sessions to improve software proficiency and security awareness.
Qualifications
- High school diploma or equivalent; Associate’s degree in Computer Science or IT preferred.
- Minimum of 1-2 years of experience in a Help Desk or Technical Support role.
- Must be available to work rotating night shifts (e.g., 11:00 PM - 7:00 AM).
- Strong knowledge of Windows and Mac operating systems, Office 365, and common business software.
- Excellent problem-solving skills and the ability to communicate technical concepts to non-technical users.
- Ability to work independently with minimal supervision.