Job Description
We are hiring immediately and looking for talented individuals to join our dynamic team in Louisville, Kentucky. If you are looking for an opportunity to start your career right away with a competitive salary and great benefits, this is the role for you.
As a Technical Support Specialist, you will be the first point of contact for our clients, resolving technical issues with patience and expertise.
Responsibilities
- Diagnose and troubleshoot technical hardware and software issues for clients.
- Provide clear, step-by-step solutions to resolve customer inquiries.
- Document all technical issues and resolutions in our CRM system.
- Collaborate with the engineering team to escalate complex problems.
- Maintain a high level of customer satisfaction through professional communication.
Qualifications
- High school diploma or equivalent (Associate's degree preferred).
- Basic knowledge of computer hardware and operating systems.
- Strong problem-solving and analytical skills.
- Excellent verbal and written communication abilities.
- Ability to work in a fast-paced, urgent environment.