Job Description
We are looking for a Tech-Savvy Technical Support Specialist to join our fast-growing team in San Francisco. If you are a problem-solver who thrives in a dynamic environment, this is your chance to join a company that values innovation and rapid growth.
As a key member of our support team, you will be the bridge between our clients and our technical solutions. We offer immediate start dates for qualified candidates looking to make an impact.
Responsibilities
- Provide tier-2 technical support to enterprise clients via phone, email, and chat.
- Diagnose and troubleshoot hardware, software, and network connectivity issues.
- Document technical resolutions in our internal knowledge base.
- Collaborate with engineering teams to escalate complex bugs and feature requests.
- Conduct remote sessions to guide clients through technical setups.
- Monitor system performance and proactively identify potential issues.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.
- 1-3 years of professional experience in IT support or a help desk role.
- Strong proficiency in Windows, macOS, and Linux operating systems.
- Excellent verbal and written communication skills.
- Ability to work independently and manage multiple tickets simultaneously.