Job Description
Are you a problem solver who thrives in a fast-paced environment? CloudBridge Systems is looking for a dedicated Technical Support Specialist to join our team immediately. We are revolutionizing the IT landscape in Minneapolis and need someone with a passion for technology and customer service.
As a Technical Support Specialist, you will be the first line of defense for our clients, ensuring they have the tools they need to succeed. We offer competitive pay, comprehensive benefits, and a clear path for advancement.
Responsibilities
- Troubleshoot & Resolve: Diagnose and resolve hardware, software, and network issues for internal staff and external clients.
- Customer Engagement: Provide exceptional technical support via phone, email, and chat, ensuring high customer satisfaction scores.
- Ticket Management: Log, track, and manage all support tickets using our CRM software to ensure no request falls through the cracks.
- System Maintenance: Perform routine system checks, updates, and backups to maintain optimal server performance.
- Documentation: Create and update technical documentation and knowledge base articles to assist the wider team.
Qualifications
- Experience: 1-2 years of experience in a help desk or technical support role.
- Education: Associate degree in Computer Science, Information Technology, or related field preferred.
- Technical Skills: Proficiency with Windows and macOS operating systems, Microsoft Office Suite, and basic networking concepts.
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Availability: Must be available to start immediately.