Job Description
Urgent Hire: Start This Week!
We are seeking a highly motivated Night Shift IT Support Specialist to join our elite technology team in Boston, MA. If you thrive in a fast-paced environment and have a knack for solving complex technical problems under pressure, this is your chance to advance your career immediately.
As a key member of our support team, you will provide critical technical assistance to internal stakeholders during evening hours, ensuring business continuity and system integrity. We offer a competitive shift differential and a modern, collaborative work culture.
Responsibilities
- Provide Tier 2 & 3 Technical Support: Troubleshoot and resolve hardware, software, and network issues for internal users remotely and on-site.
- Manage Incident Resolution: Prioritize and respond to help desk tickets with a focus on speed and accuracy during night operations.
- Network & System Monitoring: Proactively monitor server health and network connectivity to prevent downtime.
- Hardware & Asset Management: Assist with the setup, maintenance, and inventory management of laptops, printers, and peripherals.
- Onboarding Support: Facilitate the technical setup of new employees joining the team during the shift.
- Documentation: Maintain accurate logs of incidents, resolutions, and system configurations.
Qualifications
- Availability: Must be available to work night shifts (e.g., 6:00 PM - 2:00 AM or similar) with immediate availability to start this week.
- Experience: Minimum of 2-3 years of experience in IT support, help desk, or a related technical role.
- Technical Skills: Proficiency in Windows 10/11, Active Directory, Office 365, and basic networking concepts (TCP/IP, DNS).
- Problem-Solving: Strong ability to diagnose issues quickly and provide creative solutions.
- Communication: Excellent verbal and written communication skills to interact with diverse teams.
- Education: Associate’s degree in Computer Science, IT, or equivalent work experience.