Job Description
Join our dynamic team at Nexus Solutions Group in Oklahoma City as we embark on a critical infrastructure modernization project. We need an experienced IT Support Specialist to immediately resolve system vulnerabilities and optimize our network operations. This urgent opening offers rapid career advancement in a fast-paced environment where your expertise will directly impact our organization's digital transformation.
Enjoy competitive compensation, comprehensive benefits including health insurance and 401(k), and the opportunity to work with cutting-edge technology. We're looking for a proactive problem-solver who thrives in high-pressure situations and wants to make an immediate impact.
Responsibilities
- Diagnose and resolve complex network infrastructure issues within 24-hour SLA
- Implement cybersecurity protocols to protect sensitive company data
- Manage cloud migrations and hybrid system integrations
- Provide Tier 3 support for enterprise applications and hardware
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams on system optimization projects
- Lead disaster recovery testing and incident response drills
Qualifications
- 5+ years of enterprise IT support experience with Windows Server environments
- CompTIA Security+ and/or AWS Certified Cloud Practitioner certification required
- Expertise in Active Directory, DNS, and VPN technologies
- Proven experience with ServiceNow or ITSM platforms
- Strong scripting skills in PowerShell or Python
- Ability to work flexible hours including occasional on-call rotations
- Excellent communication skills with both technical and non-technical stakeholders