Job Description
We are looking for a Senior IT Support Specialist to join our growing team in Milwaukee, Wisconsin. Due to rapid expansion and a critical need for technical expertise, we are urgently hiring for this position. If you are a problem-solver who thrives in a fast-paced environment, we want to hear from you immediately.
In this role, you will act as a technical lead, ensuring our infrastructure is robust, secure, and efficient. We offer a competitive salary package, comprehensive health benefits, and a culture that values innovation.
Responsibilities
- Provide advanced technical troubleshooting and support for hardware, software, and network systems.
- Manage and maintain local and wide-area networks (LAN/WAN) to ensure optimal performance.
- Oversee the deployment, configuration, and security of end-user devices and mobile technologies.
- Implement and monitor IT security protocols, including firewalls and data backups.
- Train staff on new software applications and IT best practices.
- Collaborate with vendors to resolve complex infrastructure issues.
Qualifications
- 3+ years of experience in IT support, systems administration, or a related field.
- Strong knowledge of Windows Server, Active Directory, and Microsoft 365.
- Familiarity with cloud platforms (Azure or AWS) is highly preferred.
- Excellent communication skills and the ability to explain complex technical concepts to non-technical users.
- Valid IT certification (e.g., CompTIA A+, Network+, Security+) is a strong plus.