Job Description
Join our dynamic IT team in the heart of New Orleans! We're urgently seeking a Senior IT Support Specialist to deliver cutting-edge technical solutions to our growing client base. This high-impact role offers immediate start date and competitive compensation package. Work in a collaborative environment where your expertise directly shapes our digital transformation initiatives. Apply now to secure your spot in this urgent opportunity!
Responsibilities
- Provide Tier 3 technical support for complex network infrastructure and cloud systems
- Lead disaster recovery planning and cybersecurity incident response
- Implement and optimize Microsoft Azure and Office 365 solutions
- Train junior staff on IT protocols and best practices
- Manage vendor relationships and service level agreements
- Document technical processes and maintain knowledge base
- Collaborate with cross-functional teams on system integrations
Qualifications
- Bachelor's degree in Computer Science or related field (or equivalent experience)
- 5+ years in enterprise IT support with cloud infrastructure focus
- Advanced certifications: CompTIA Security+, AWS Certified Solutions Architect
- Expertise in Active Directory, VPNs, and endpoint security solutions
- Proven experience with ITIL framework and ticketing systems
- Strong analytical skills for troubleshooting complex technical issues
- Ability to work flexible hours including on-call rotations
- Excellent communication skills for client-facing interactions