Job Description
Join our award-winning team at Global Solutions Group in Jacksonville, FL! We're seeking a dynamic Senior Customer Service Specialist to join our growing operations immediately. This is your chance to make an impact in a fast-paced environment with competitive compensation and comprehensive benefits. Apply today and start your career transformation!
Responsibilities
- Manage high-volume customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Resolve complex billing and technical issues using CRM tools
- Train new team members on customer service protocols
- Collaborate with cross-functional teams to improve service processes
- Monitor performance metrics and implement improvement strategies
- Lead weekend shift coverage (Saturday/Sunday 8AM-6PM)
Qualifications
- 3+ years customer service experience in high-contact environments
- Proficiency with Salesforce, Zendesk, or similar CRM platforms
- Exceptional problem-solving and de-escalation skills
- Ability to work flexible hours including weekends
- Strong typing speed (50+ WPM) with attention to detail
- Associate degree or equivalent technical certification