Job Description
Are you a problem-solver ready to make an impact in the heart of San Francisco?
Nexus Digital Solutions is looking for a Part-Time Technical Support Specialist to join our dynamic team. We are a forward-thinking company seeking talent that thrives in a fast-paced environment and values flexibility. If you are looking for a role that offers immediate start dates and the chance to work with cutting-edge technology, this is the opportunity for you.
In this role, you will serve as the first point of contact for technical assistance, ensuring our internal and external clients have seamless access to our platforms. We offer a competitive hourly rate, a hybrid-friendly culture, and the chance to grow your skills in a premium tech environment.
Responsibilities
- Troubleshoot and Resolve: Diagnose and resolve hardware, software, and network issues for users via remote desktop and phone support.
- Ticket Management: Log and prioritize support tickets in our Zendesk system, ensuring timely updates and resolutions.
- Client Communication: Provide clear, professional, and empathetic technical guidance to non-technical users.
- System Maintenance: Assist in the maintenance and configuration of workstations, printers, and peripheral devices.
- Documentation: Create and maintain detailed knowledge base articles and technical documentation.
- Collaboration: Work closely with the Engineering and IT teams to identify trends and improve system stability.
Qualifications
- Experience: 1-2 years of experience in a Help Desk or Technical Support role.
- Education: Bachelor’s degree in Computer Science, Information Technology, or equivalent work experience.
- Technical Skills: Proficiency in Windows, macOS, and Linux environments. Knowledge of Active Directory and VPN configurations is a plus.
- Communication: Excellent verbal and written communication skills with a customer-first mindset.
- Availability: Must be available to work 20-25 hours per week, including some evenings or weekends as needed.
- Tools: Familiarity with remote support tools (e.g., TeamViewer, LogMeIn) and ticketing systems.