Job Description
Join a Leading Boston Tech Firm & Start This Week!
Boston Digital Partners is seeking a highly motivated Part-Time Technical Support Specialist to join our growing team immediately. If you are located in Boston, MA, and are looking for a flexible role that starts this week, we want to hear from you.
We are committed to delivering top-tier technical solutions to our clients. As a part-time team member, you will play a crucial role in ensuring our clients receive seamless support and technical guidance.
Responsibilities
- Diagnose and troubleshoot hardware and software issues for internal staff and clients remotely.
- Manage and respond to incoming support tickets efficiently within agreed-upon SLAs.
- Collaborate with the software development team to document bugs and escalate critical issues.
- Provide clear, step-by-step instructions to non-technical users regarding technical procedures.
- Maintain accurate records of all technical support interactions and resolutions in the CRM system.
- Conduct regular system health checks and assist in the deployment of software updates.
- Assist in the onboarding process for new team members by setting up their workstations.
Qualifications
- High school diploma or equivalent; Associate degree in Information Technology or Computer Science is a plus.
- Minimum of 1 year of experience in a technical support, helpdesk, or customer service role.
- Strong proficiency with Windows, macOS, and standard office productivity software.
- Excellent verbal and written communication skills with a focus on customer satisfaction.
- Ability to work flexible hours, including evenings and weekends, to support business needs.
- Must be available to start work immediately.
- Problem-solving mindset with a keen attention to detail.