Job Description
Join a dynamic team in Indianapolis! IndyTech Solutions is looking for a motivated Part-Time Technical Support Specialist to provide exceptional service to our clients. If you are tech-savvy, enjoy solving problems, and want a flexible schedule, we want to meet you.
As a key member of our support team, you will help bridge the gap between our clients' technical needs and our solutions. This is a fantastic opportunity to gain hands-on experience in a corporate environment without the commitment of a full-time schedule.
Responsibilities
- Troubleshoot hardware and software issues for remote and on-site clients with patience and expertise.
- Provide clear, step-by-step technical guidance via phone and email.
- Document all technical interactions and resolutions in our CRM system.
- Collaborate with the senior IT team to resolve complex network connectivity problems.
- Maintain a professional and positive demeanor during high-volume support periods.
- Assist in the setup and configuration of new devices for incoming staff.
Qualifications
- High School Diploma or GED required; Associate degree in IT or related field preferred.
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook) is essential.
- Strong problem-solving skills and a logical approach to technical challenges.
- Excellent verbal and written communication skills.
- Ability to work a flexible schedule, including evenings and weekends as needed.
- Basic understanding of computer hardware components and operating systems.