Job Description
Are you passionate about technology and providing exceptional customer service?
InnovateTech Solutions is looking for a dedicated Part-Time Technical Support Specialist to join our growing team in Philadelphia, PA. If you are eager to start immediately and thrive in a fast-paced environment, we want to hear from you.
We offer competitive hourly rates, flexible scheduling, and a collaborative culture that values your input. As a key member of our support team, you will help clients navigate technical challenges and ensure they have a seamless experience with our products.
Responsibilities
- Troubleshoot Technical Issues: Diagnose and resolve customer inquiries regarding software, hardware, and network connectivity via phone, email, and chat.
- Provide Customer Support: Offer clear, patient, and professional guidance to customers to resolve their technical difficulties efficiently.
- Document Interactions: Log all support tickets and customer interactions accurately in our CRM system to maintain up-to-date records.
- Collaborate with Teams: Work closely with the product development and engineering teams to relay user feedback and suggest improvements.
- Stay Updated: Continuously learn about new product features and technical updates to provide the most accurate assistance possible.
Qualifications
- Education: High school diploma or equivalent; Associate’s degree in IT or related field is a plus.
- Experience: Previous experience in customer support or technical helpdesk roles is preferred but not required for immediate hires.
- Technical Skills: Basic knowledge of Windows/Mac operating systems, internet browsers, and common software applications.
- Communication: Excellent verbal and written communication skills with a strong customer-centric attitude.
- Schedule: Ability to work flexible hours, including evenings and weekends, as part of our part-time roster.