Job Description
Are you a problem-solver looking for a flexible part-time opportunity in the heart of Portland?
PDX Digital Solutions is currently hiring a Part-Time Technical Support Specialist to join our dynamic team. We are a forward-thinking company dedicated to providing top-tier digital services, and we need a reliable individual to help us maintain our high standards of client satisfaction. This role is perfect for students or those seeking work-life balance while gaining valuable IT experience.
Why Apply?
- Immediate Start: Join our team right away.
- Competitive Pay: Earn between $20.00 and $25.00 per hour.
- Flexible Schedule: Choose shifts that fit your lifestyle.
Take the next step in your career today by applying for this exciting position in Portland, OR.
Responsibilities
- Resolve technical issues and customer queries via phone and email with a focus on high satisfaction ratings.
- Diagnose and troubleshoot hardware and software problems for end-users.
- Document all technical interactions and resolutions accurately in our ticketing system.
- Collaborate with the senior IT team to escalate complex issues and suggest workflow improvements.
- Provide clear, jargon-free explanations to non-technical customers to ensure they understand solutions.
- Maintain a professional and helpful demeanor during high-volume support periods.
Qualifications
- High school diploma or equivalent (Associate's degree in IT or related field preferred).
- Basic proficiency with Windows, macOS, and common office software.
- Strong verbal and written communication skills.
- Ability to work independently and manage time effectively in a remote or hybrid setting.
- Must be available for part-time shifts, including occasional evenings and weekends.
- A valid driver's license is a plus.