Job Description
Urgent Hiring: Join Our Dynamic Austin Team!
Innovate Austin Solutions is seeking a Part-Time Tech Support Specialist to join our fast-growing tech startup. This is an immediate opportunity to make an impact in Austin's thriving tech scene with flexible scheduling. Perfect for students or professionals seeking supplemental income while gaining hands-on experience in IT support.
Why Join Us?
- Competitive hourly pay ($18-$22)
- Flexible hours (20-25 hrs/week)
- Modern downtown Austin workspace
- Opportunities for full-time conversion
- Casual startup culture with growth potential
Responsibilities
- Provide remote and in-person technical support for hardware/software issues
- Install, configure, and troubleshoot Windows/macOS systems
- Manage ticketing system and document resolution processes
- Train staff on new tech tools and security protocols
- Collaborate with cross-functional teams to resolve complex issues
- Assist with IT asset inventory and maintenance
- Support network connectivity and peripheral device setup
Qualifications
- 1+ years of IT support or helpdesk experience
- Proficiency in Windows/macOS troubleshooting
- Strong diagnostic and problem-solving skills
- Excellent verbal/written communication abilities
- CompTIA A+ or similar certification preferred
- Ability to work independently and prioritize tasks
- Available for evening/weekend shifts (flexible scheduling)
- Valid driver's license for occasional off-site support