Job Description
Are you ready to kickstart your career in the tech industry?
Apex Digital Solutions is seeking a motivated Part-Time Tech Support Associate to join our growing team in San Jose, CA. We are looking for individuals who are eager to learn, possess a problem-solving mindset, and want to start working this week.
In this role, you will serve as the first line of defense for our clients, providing technical assistance and ensuring a seamless user experience. Whether it's troubleshooting software glitches or guiding users through complex processes, your expertise will make a real impact.
Why Apply?
- Flexible Part-Time Schedule (20-30 hours/week)
- Competitive Hourly Rate ($18 - $25/hr)
- Immediate Start Opportunities
- On-the-job Training Provided
Don't miss this chance to advance your career in the heart of Silicon Valley. Apply today!
Responsibilities
- Diagnose and resolve technical hardware and software issues for remote clients.
- Provide clear, concise, and patient technical support via phone, chat, and email.
- Log all support tickets and update the CRM system with accurate documentation.
- Escalate unresolved complex issues to the Senior Engineering team promptly.
- Maintain a deep understanding of our products to answer FAQs effectively.
- Collaborate with the QA team to identify common user pain points.
Qualifications
- High School Diploma or GED required; Associate degree in Computer Science or IT preferred.
- Familiarity with Windows, macOS, and basic networking concepts.
- Strong customer service orientation with excellent verbal and written communication skills.
- Ability to troubleshoot problems independently and think critically.
- Reliable high-speed internet connection and a quiet workspace.
- Availability to work flexible hours, including evenings and weekends.