Job Description
Are you ready to kickstart your career in the heart of Silicon Valley? San Jose Tech Solutions is seeking a dedicated and detail-oriented Part-Time Tech Support Associate to join our growing team immediately.
We are looking for individuals who thrive in a fast-paced environment and are passionate about helping others solve technical problems. As a key member of our support team, you will provide exceptional service to our clients while enjoying a flexible schedule that fits your lifestyle.
Why Join Our Team?
- Flexible Part-Time Schedule (20-30 hours per week)
- Competitive Hourly Pay ($20 - $25/hr)
- Comprehensive Training Provided
- Opportunity for Full-Time Conversion
- Modern, Collaborative Work Environment
Responsibilities
- Provide high-quality technical support via phone, email, and chat to our diverse client base.
- Troubleshoot hardware and software issues, ensuring minimal downtime for users.
- Maintain accurate and up-to-date records of customer interactions in the CRM system.
- Assist in the setup, configuration, and maintenance of new devices and accounts.
- Stay updated on the latest technology trends and internal knowledge base procedures.
- Collaborate with the full-time IT team to resolve complex escalations and bugs.
Qualifications
- High school diploma or equivalent is required.
- Previous experience in customer service or IT support is highly preferred.
- Strong verbal and written communication skills with a focus on clarity.
- Basic knowledge of Windows, macOS, iOS, and Android operating systems.
- Ability to work independently and manage time effectively in a remote or hybrid setting.
- Must be authorized to work legally in the United States of America.