Job Description
Urgent Hiring: Start This Week!
TechFlow Solutions is seeking a Part-Time Technical Support Specialist to join our remote team in Seattle, WA. If you are looking for a flexible schedule with immediate availability, this is the perfect opportunity for you.
We are a growing tech company dedicated to providing top-tier infrastructure support. In this role, you will assist clients with technical queries, ensuring seamless operations and high satisfaction rates.
Responsibilities
- Provide real-time technical assistance via phone, chat, and email to a diverse client base.
- Troubleshoot hardware, software, and network connectivity issues efficiently.
- Manage and resolve incoming support tickets using Zendesk or similar tools.
- Document technical procedures and user interactions in our knowledge base.
- Collaborate with the engineering team to escalate complex issues and suggest improvements.
- Ensure 100% customer satisfaction through clear communication and patience.
Qualifications
- 1-2 years of experience in IT support, helpdesk, or customer service.
- Strong understanding of Windows, macOS, and common productivity software.
- Excellent problem-solving skills and attention to detail.
- Ability to work independently and manage a flexible schedule.
- High school diploma or equivalent; Associate degree in IT preferred.