Job Description
We are hiring immediately for a dynamic Part-Time IT Support Specialist to join our team in Mesa, AZ. If you are passionate about technology, enjoy solving complex problems, and want a flexible schedule that fits your lifestyle, we want to hear from you.
At Apex Digital Solutions, we pride ourselves on delivering top-tier technical support to our clients. As a Part-Time team member, you will play a crucial role in maintaining our high standards of service while enjoying the work-life balance that part-time employment offers.
Why Join Us?
- Immediate start available.
- Competitive hourly rate ($18 - $25/hr).
- Flexible hours tailored to your availability.
- Opportunity for professional growth within a supportive environment.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person for hardware and software issues.
- Diagnose and troubleshoot network connectivity problems and printer malfunctions.
- Assist in the setup and configuration of new workstations and peripherals.
- Maintain accurate and detailed logs of all technical support tickets and resolutions.
- Collaborate with the full-time team to identify trends in technical issues and propose solutions.
- Perform regular system updates and security patch management during off-peak hours.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field preferred.
- 1-2 years of experience in IT support, help desk, or customer service.
- Strong knowledge of Windows operating systems, Microsoft Office Suite, and basic networking concepts.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work independently and manage time effectively in a remote or hybrid setting.
- Must be available for at least 20 hours per week.