Job Description
Join the Team at TechHorizon Solutions
Are you a tech-savvy problem solver looking for a flexible work-life balance? TechHorizon Solutions is currently seeking a dedicated Part-Time Digital Support Specialist to join our growing team in Fort Worth, TX. We pride ourselves on delivering top-tier customer service and innovative tech solutions, and we need a passionate individual to help us maintain that standard.
In this role, you will be the bridge between our clients and our technical team, ensuring seamless communication and rapid issue resolution. If you are looking for a part-time opportunity that offers growth, competitive pay, and a dynamic work environment, we want to hear from you.
Responsibilities
- Manage incoming customer inquiries via email, phone, and live chat with a focus on clarity and speed.
- Diagnose and troubleshoot basic technical issues and provide step-by-step solutions to clients.
- Maintain accurate and up-to-date records in our Customer Relationship Management (CRM) system.
- Collaborate with the technical team to escalate complex issues and provide feedback on user experience.
- Assist in the onboarding process for new clients by guiding them through our digital tools.
- Contribute to weekly team meetings to discuss performance metrics and process improvements.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Proven experience in customer service or technical support is a plus but not mandatory.
- Excellent verbal and written communication skills.
- Proficiency with computers, MS Office Suite, and web browsers.
- Ability to work independently and manage time effectively in a remote or hybrid setting.
- A positive attitude and a genuine desire to help others succeed.