Job Description
Are you looking for a flexible career opportunity in Kansas City?
Metro Tech Services is hiring immediately for Part-Time Customer Support Specialists. We are seeking motivated individuals who want to join a forward-thinking team and make a real impact. Whether you are a student, a parent, or simply looking for a great work-life balance, we offer a competitive hourly rate and a supportive environment.
In this role, you will serve as the face of our brand, ensuring our clients receive top-tier assistance. We pride ourselves on modern processes, a collaborative culture, and the opportunity for rapid career growth within our organization.
Why Join Us?
- Flexible Scheduling: Choose shifts that fit your lifestyle.
- Immediate Start: Begin contributing from day one.
- Competitive Pay: Earn $18 - $22 per hour.
- Growth Potential: Clear pathways for advancement within the company.
Responsibilities
- Deliver exceptional customer service through various channels, including phone, email, and live chat.
- Resolve client inquiries and technical issues promptly and accurately.
- Document all customer interactions and feedback in our CRM system.
- Collaborate with the technical team to escalate complex issues.
- Adhere to company policies and quality assurance standards.
- Maintain a professional and positive demeanor during high-volume periods.
Qualifications
- High school diploma or GED (Associate’s degree or higher preferred).
- Previous experience in customer service or technical support is a plus.
- Strong written and verbal communication skills.
- Proficient in using computers and standard office software (MS Office).
- Ability to work independently and manage time effectively.
- Reliable internet connection required for remote/hybrid roles.