Job Description
Are you looking for a rewarding part-time opportunity in the heart of Boston? Boston Tech Solutions is seeking a dedicated Customer Success Specialist to join our dynamic team. We value flexibility, professional growth, and a passion for technology.
In this role, you will serve as the primary point of contact for our valued clients, ensuring their needs are met and their success is maximized within our platform. We offer a hybrid-friendly work environment with flexible scheduling to accommodate your lifestyle.
Why Join Us?
- Competitive hourly rate ($20 - $28/hr).
- Flexible hours to fit your schedule.
- Opportunity for professional development and growth.
- Work with cutting-edge technology in a collaborative environment.
Responsibilities
- Manage client relationships and provide ongoing technical support via email and phone.
- Identify opportunities to upsell and cross-sell products to existing clients.
- Monitor account health and resolve any technical issues or billing inquiries promptly.
- Collaborate with the product team to provide feedback based on customer usage patterns.
- Document customer interactions and maintain accurate records in the CRM system.
Qualifications
- High school diploma or equivalent; Associate's degree preferred.
- 1+ years of experience in customer service or technical support.
- Proficiency with CRM software (e.g., Salesforce, HubSpot).
- Strong verbal and written communication skills.
- Ability to troubleshoot basic technical problems and think critically.