Job Description
Immediate opening for a motivated Part-Time Customer Service Specialist in Columbus, OH! Join our dynamic team at Apex Solutions Group and deliver exceptional client experiences while growing your career in a supportive environment. This role offers flexible scheduling and the opportunity to make an immediate impact.
We're seeking a detail-oriented professional with a passion for problem-solving and client satisfaction. If you thrive in fast-paced settings and want to join a company that values your contributions, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently with empathy and professionalism
- Update and maintain customer records in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Identify opportunities to improve customer experience workflows
- Process transactions and handle basic account management tasks
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience
- Proficient in CRM software and MS Office Suite
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and patience
- Ability to work independently and in team environments
- Flexibility to work evenings/weekends (20-30 hours/week)
- Positive attitude with service-oriented mindset