Job Description
Join our dynamic team at Apex Retail Solutions as a Part-Time Customer Service Specialist! We're seeking enthusiastic professionals to deliver exceptional experiences to our valued clients. This immediate-opening role offers flexible hours and the opportunity to grow within a supportive environment. If you thrive in fast-paced settings and possess a passion for problem-solving, we want to hear from you!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues, order discrepancies, and product-related concerns efficiently
- Update customer records in CRM systems with accurate transaction details
- Collaborate with sales and support teams to ensure seamless service delivery
- Document customer interactions and identify opportunities for process improvement
- Adhere to company protocols while maintaining a positive brand image
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in retail or tech industry
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office suite
- Exceptional verbal/written communication and conflict resolution skills
- Ability to multitask in high-volume environments with minimal supervision
- Available to work evenings and weekends (20-25 hours/week)
- Strong attention to detail and problem-solving aptitude