Job Description
Join our dynamic team at SwiftServe Solutions! We're seeking enthusiastic Part-Time Customer Service Specialists to deliver exceptional experiences immediately. Enjoy flexible scheduling, competitive pay, and a vibrant work environment in the heart of Dallas. Perfect for students, professionals, or anyone seeking work-life balance.
Why join us?
- Immediate start opportunities
- Comprehensive training provided
- Employee discounts on partner services
- Positive, collaborative culture
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues with empathy and efficiency
- Process orders and transactions accurately
- Document interactions in CRM system
- Collaborate with team to improve service quality
- Meet/exceed performance metrics (CSAT, resolution rates)
Qualifications
- High school diploma or equivalent
- 6+ months customer service experience
- Proficient in Microsoft Office Suite
- Strong problem-solving abilities
- Excellent verbal/written communication
- Ability to work weekends/holidays as needed
- Basic knowledge of CRM systems