Job Description
Join our dynamic team at Sunshine Solutions Inc. as a Part-Time Customer Service Specialist and make an immediate impact! We're seeking energetic professionals to deliver exceptional client experiences in our fast-paced Tampa headquarters. This role offers flexible scheduling and the opportunity to grow with a forward-thinking company. Start immediately and become part of our award-winning customer experience team.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency while maintaining brand standards
- Update and maintain accurate customer records in CRM systems
- Collaborate with sales and support teams to ensure seamless service delivery
- Identify upsell opportunities and contribute to revenue goals
- Participate in ongoing product training and process improvements
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in B2C environment
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends
- Strong typing speed (40+ WPM) and multitasking abilities
- Positive attitude and passion for helping others