Job Description
Join our dynamic team at Urban Logistics Solutions and make an immediate impact in Detroit's thriving logistics sector. We're seeking energetic individuals to provide exceptional customer support while working flexible hours. This is your chance to grow professionally in a fast-paced environment with competitive pay and on-the-job training. Perfect for students, career changers, or those seeking supplemental income. Apply today and start your journey with us!
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism
- Process orders and maintain accurate client records
- Collaborate with warehouse and delivery teams to resolve issues
- Utilize CRM software to track interactions and metrics
- Identify upsell opportunities to enhance customer experience
- Participate in weekly team training sessions
- Adhere to company policies and service standards
Qualifications
- High school diploma or equivalent required
- 6 months customer service or retail experience preferred
- Proficiency with Microsoft Office and CRM systems
- Strong verbal communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Flexible availability including evenings and weekends
- Valid Michigan driver's license (for occasional site visits)
- Background check and drug screen required