Job Description
Join our dynamic team at Metro Retail Group as a Part-Time Customer Service Specialist! We're seeking energetic individuals to deliver exceptional shopping experiences at our flagship Manhattan location. This urgent hire offers flexible scheduling (20-30 hrs/week) with competitive pay and immediate start date. Perfect for students, career-changers, or those seeking supplemental income in NYC's vibrant retail sector.
Our boutique environment values personality and passion over experience. We provide comprehensive training, employee discounts, and opportunities for advancement. Enjoy working in a modern, fast-paced setting where your contributions directly impact customer satisfaction and store success.
Responsibilities
- Deliver outstanding customer service through personalized assistance and product knowledge
- Process transactions accurately using POS systems while maintaining cash handling protocols
- Manage inventory control, including stock replenishment and visual merchandising
- Resolve customer inquiries and complaints with professionalism and empathy
- Collaborate with team members to maintain store cleanliness and operational standards
- Support promotional campaigns and seasonal merchandising initiatives
- Contribute to a positive, inclusive work environment that reflects our brand values
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Strong communication skills with ability to engage diverse customer demographics
- Basic math proficiency and comfort with transaction processing systems
- Flexibility to work evenings, weekends, and holidays (required)
- Previous retail experience preferred but not mandatory
- Ability to stand for extended periods and lift up to 25 lbs
- Valid work authorization for US employment
- Quick learner with passion for fashion and customer-centric mindset