Job Description
Join our dynamic team at Cleveland Community Services and make an immediate impact in your community! We're seeking passionate individuals to fill part-time customer service positions starting immediately. Enjoy flexible scheduling, competitive pay, and the opportunity to help residents access vital resources. Perfect for students, recent graduates, or career changers seeking meaningful work-life balance.
Responsibilities
- Provide exceptional customer support via phone, email, and in-person interactions
- Assist clients with program enrollment and benefit applications
- Maintain accurate client records in our CRM system
- Collaborate with cross-functional teams to resolve complex inquiries
- Contribute to community outreach initiatives
- Participate in ongoing training to enhance service skills
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong written and verbal communication skills
- Proficient with Microsoft Office Suite
- Ability to work flexible hours including weekends
- Empathetic approach to client interactions
- Basic knowledge of community resources a plus