Job Description
Join our dynamic team at Indianapolis Retail Solutions as a Part-Time Customer Service Specialist! We're hiring immediately for enthusiastic individuals who thrive in fast-paced environments. Enjoy competitive pay, flexible scheduling, and the opportunity to make a direct impact on customer satisfaction. No experience necessary – we provide comprehensive training!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve product and service issues with empathy and efficiency
- Process orders, returns, and exchanges accurately
- Maintain detailed customer interaction records in CRM system
- Collaborate with sales team to identify upsell opportunities
- Contribute to improving customer experience workflows
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to multitask in a busy retail environment
- Basic computer proficiency with MS Office suite
- Positive attitude and problem-solving mindset
- Availability to work evenings and weekends (20-25 hours/week)
- Valid driver's license preferred for occasional store visits