Job Description
Join our dynamic team at El Paso Connect and make an immediate impact! We're seeking passionate Part-Time Customer Service Specialists to deliver exceptional experiences to our growing client base. This is your opportunity to build meaningful relationships while advancing your career in a supportive environment. Positions start immediately! Enjoy flexible scheduling and competitive compensation in El Paso's thriving service sector.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat with professionalism and efficiency
- Resolve billing, technical, and service issues using troubleshooting protocols
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to escalate complex cases
- Process transactions and account modifications with precision
- Contribute to team performance metrics (CSAT, FCR, resolution time)
- Participate in ongoing product training and process improvements
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service experience in call center or retail environment
- Proficiency with CRM software (Salesforce, Zendesk) and Microsoft Office Suite
- Exceptional communication skills in both English and Spanish
- Ability to multitask in fast-paced setting while maintaining composure
- Strong problem-solving abilities and attention to detail
- Flexible availability including evenings and weekends
- Valid Texas driver's license (if local travel required)