Job Description
Join our dynamic team at NexCare Solutions! We're urgently seeking a Part-Time Customer Service Specialist to deliver exceptional support to our growing client base in the healthcare sector. This flexible role offers competitive compensation and the opportunity to make a real impact. If you're passionate about problem-solving and thrive in fast-paced environments, apply today!
Responsibilities
- Handle high-volume inbound/outbound calls and digital communications
- Resolve customer inquiries with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams on complex issues
- Meet daily performance metrics and quality standards
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce knowledge a plus)
- Exceptional verbal/written communication skills
- Ability to multitask in high-pressure situations
- Flexible availability including weekends/evenings
- Healthcare industry experience strongly desired