Job Description
Join our dynamic team at SwiftServe Solutions as a Part-Time Customer Service Specialist. We're seeking energetic individuals to deliver exceptional customer experiences while supporting our growing client base in Wichita. This immediate-opening role offers flexible scheduling and competitive pay for dedicated professionals who thrive in fast-paced environments.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve customer issues using problem-solving techniques and empathy
- Process orders, returns, and exchanges accurately in our CRM system
- Collaborate with sales and support teams to ensure seamless service delivery
- Document all interactions and maintain detailed case notes
- Identify upsell opportunities to contribute to revenue growth
- Adhere to company policies and service level agreements
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service experience in retail or call center
- Strong verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in high-pressure situations
- Available to work evenings and weekends (15-25 hours/week)
- Positive attitude with conflict resolution aptitude
- Local Wichita residency preferred