Job Description
Join MetroConnect Solutions as a Part-Time Customer Service Specialist and become the voice of our growing Kansas City community! We're urgently seeking passionate individuals to deliver exceptional support while enjoying flexible scheduling. This role offers competitive pay, comprehensive training, and the opportunity to grow with a dynamic team. Perfect for students, professionals seeking work-life balance, or those re-entering the workforce. Apply today and start making an immediate impact!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and process orders using our CRM system
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues effectively
- Meet/exceed performance metrics including first-call resolution and satisfaction scores
- Contribute to process improvement initiatives during weekly team meetings
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in fast-paced environment
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to multitask and manage shifting priorities
- Strong problem-solving with attention to detail
- Availability to work evenings/weekends (20-25 hours/week)