Job Description
Join our dynamic team at Metro Retail Solutions as a Part-Time Customer Service Specialist! We're seeking enthusiastic individuals to deliver exceptional service to our New York clientele. This immediate-start role offers flexible scheduling and the opportunity to grow within a forward-thinking retail environment.
As a key member of our customer experience team, you'll be the face of our brand, ensuring every interaction leaves a lasting positive impression. We provide comprehensive training and a supportive work culture focused on professional development.
Responsibilities
- Handle customer inquiries via phone, email, and in-person with professionalism and efficiency
- Process transactions accurately using POS systems while maintaining cash handling protocols
- Resolve customer concerns promptly and escalate complex issues to management
- Assist with inventory management and store merchandising tasks
- Collaborate with team members to maintain a clean, organized sales floor
- Contribute to achieving daily sales targets and customer satisfaction goals
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 1 year customer service or retail experience
- Strong communication and interpersonal skills
- Ability to work flexible shifts including evenings and weekends
- Proficiency with basic computer applications and POS systems
- Exceptional problem-solving abilities and attention to detail
- Valid work authorization and reliable transportation