Job Description
Join our dynamic team at Pacific Retail Solutions as we expand our customer support operations in San Diego! We're seeking enthusiastic Part-Time Customer Service Specialists to deliver exceptional experiences to our growing client base. This immediate opportunity offers flexible scheduling and the chance to grow with a forward-thinking retail technology company. Enjoy competitive pay, comprehensive training, and a vibrant work environment in one of America's most desirable cities.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve product and service issues with empathy and efficiency
- Process transactions and maintain accurate customer records
- Collaborate with sales team to upsell relevant products/services
- Document interactions and report trends to improve customer experience
- Adhere to company protocols and performance metrics
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service or retail experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving and multitasking abilities
- Positive attitude and professional demeanor