Job Description
We are looking for a motivated and personable Part-Time Customer Service Representative to join our dynamic team in Charlotte, NC. If you are seeking immediate employment with a competitive hourly rate and a supportive work environment, we want to hear from you.
As a premier provider in our industry, we pride ourselves on delivering top-tier service to our community. We are currently expanding our operations and need dedicated individuals who are ready to hit the ground running and contribute to our success from day one.
Responsibilities
- Manage high-volume incoming customer inquiries via phone, email, and chat with professionalism and efficiency.
- Resolve complex customer complaints and issues using patience, empathy, and problem-solving skills.
- Process customer orders, returns, and exchanges accurately using our internal CRM systems.
- Maintain and update accurate customer records and transaction histories.
- Collaborate with the logistics and sales teams to ensure seamless service delivery.
- Identify opportunities to upsell products and improve the overall customer experience.
Qualifications
- High school diploma or GED equivalent is required.
- Previous customer service experience is a plus, but we are willing to train the right candidates for immediate start.
- Strong verbal and written communication skills.
- Ability to multitask effectively in a fast-paced, high-volume setting.
- Reliable transportation and a consistent work history.
- Proficiency with Microsoft Office Suite and computer navigation.