Job Description
Join our dynamic team at Nexus Solutions Group as a Part-Time Customer Service Representative! We're urgently seeking energetic professionals to deliver exceptional client experiences in our fast-paced Jacksonville headquarters. This role offers flexible scheduling (20-25 hours/week) with immediate start dates, perfect for students or professionals seeking supplemental income. Enjoy competitive pay, comprehensive training, and a supportive team environment where your contributions make a real impact.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and account-related issues efficiently
- Document interactions in CRM systems with precision and attention to detail
- Collaborate with technical support teams for complex issue escalation
- Maintain product knowledge through continuous training modules
- Contribute to process improvement initiatives to enhance customer satisfaction
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service experience in a BPO or retail setting
- Strong communication skills with clear articulation in English
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask in a fast-paced environment
- Flexible availability including evenings and weekends
- Valid Florida driver's license for occasional off-site meetings