Job Description
Join our award-winning team at Urban Hospitality Group as a Part-Time Customer Service Associate! We're seeking energetic individuals to deliver exceptional guest experiences at our flagship downtown Boston location. This is an immediate opportunity with flexible scheduling including evenings and weekends. Perfect for students or professionals seeking supplemental income while building valuable hospitality skills.
Responsibilities
- Provide exceptional customer service to all guests with genuine warmth and professionalism
- Manage point-of-sale transactions with accuracy and efficiency
- Process reservations and maintain guest waitlists during peak hours
- Collaborate with team members to ensure seamless operations
- Uphold strict cleanliness and safety standards across all service areas
- Assist with inventory management and stock replenishment
- Resolve guest inquiries and concerns with proactive solutions
Qualifications
- Previous customer service or hospitality experience preferred
- Strong communication and interpersonal skills
- Ability to thrive in a fast-paced, team-oriented environment
- Basic math proficiency for POS transactions
- Flexibility to work evenings, weekends, and holidays
- Professional appearance and positive attitude
- Must be available for immediate start
- Valid Massachusetts food handler certification (or willingness to obtain)