Job Description
Join our dynamic team at TechHub Solutions Inc, where innovation meets exceptional service! We're seeking a motivated Part-Time Customer Service Associate to deliver outstanding experiences to our tech-savvy clientele. This role offers immediate start with flexible scheduling, perfect for students or professionals seeking supplemental income. Work in a modern downtown San Jose office environment with cutting-edge technology and collaborative teams. If you're passionate about problem-solving and thrive in fast-paced environments, apply today and become part of our growth story!
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and technical accuracy
- Process transactions using POS systems while maintaining 100% accuracy
- Resolve product/service issues using CRM tools and escalation protocols
- Collaborate with sales team to upsell relevant tech accessories and services
- Maintain organized product displays and inventory management
- Document all interactions in customer relationship management (CRM) systems
- Contribute to daily team briefings and improvement initiatives
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service or retail experience
- Proficiency with POS systems and basic Microsoft Office Suite
- Strong problem-solving abilities with tech products
- Exceptional verbal communication and active listening skills
- Ability to work flexible hours including weekends
- Basic knowledge of consumer electronics or software
- Valid California driver's license (for occasional off-site duties)