Job Description
Immediate Opening: Join Our Dynamic Team!
Nexus Retail Solutions is seeking a passionate Part-Time Customer Experience Specialist to deliver exceptional service at our flagship San Jose location. This role is perfect for tech-savvy individuals who thrive in fast-paced environments and want to make an immediate impact. You'll be the face of our brand, ensuring every interaction exceeds expectations while supporting our innovative retail technology solutions.
Responsibilities
- Deliver outstanding in-person customer support for smart retail systems
- Train customers on mobile payment and inventory apps
- Resolve technical issues with IoT devices and kiosks
- Process returns/exchanges using proprietary POS software
- Collaborate with tech team on system optimization
- Maintain organized product demo stations
- Support inventory audits using handheld scanners
Qualifications
- 1+ years customer service or retail experience
- Proficiency with iOS/Android and retail tech
- Strong problem-solving abilities
- Flexible availability (weekends required)
- Valid CA driver's license
- High school diploma or equivalent
- Spanish fluency preferred
- Basic hardware troubleshooting skills