Job Description
Join our dynamic retail team in Columbus and deliver exceptional customer experiences starting this week! Urban Retail Solutions is seeking a motivated Part-Time Customer Experience Specialist to support our flagship location at Easton Town Center. This role offers flexible scheduling, competitive pay, and immediate onboarding for the right candidate. You'll be the face of our brand, creating memorable interactions while driving sales and loyalty. Perfect for students, career-changers, or those seeking supplemental income with growth opportunities.
Responsibilities
- Deliver personalized customer service through in-store, phone, and digital channels
- Process transactions accurately while maintaining cash drawer accountability
- Resolve customer inquiries and complaints with empathy and efficiency
- Collaborate with team members to maintain visual merchandising standards
- Participate in inventory management and stock replenishment processes
- Support promotional campaigns and seasonal initiatives
- Document customer feedback and service trends for continuous improvement
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 6+ months customer service or retail experience preferred
- Strong verbal communication and active listening skills
- Basic proficiency with POS systems and digital tools
- Ability to work evenings, weekends, and holidays (20-25 hours/week)
- Detail-oriented with excellent time management abilities
- Positive attitude and problem-solving mindset
- Must pass background check and start training immediately