Job Description
Join Urban Retail Group's dynamic team as a Part-Time Customer Experience Specialist! We're seeking energetic individuals to deliver exceptional service at our flagship location in downtown San Francisco. This immediate-start role offers flexible scheduling (20-25 hours/week) with competitive pay and growth opportunities. Perfect for students, career-changers, or those seeking supplemental income. Enjoy a vibrant retail environment while developing valuable customer service skills.
Responsibilities
- Provide personalized assistance to 50+ customers daily across multiple product categories
- Process transactions accurately using POS systems while maintaining cash drawer integrity
- Resolve customer inquiries and concerns with empathy and efficiency
- Collaborate with visual merchandising teams to maintain premium store presentation
- Participate in inventory management and stock replenishment processes
- Support loss prevention protocols and store security procedures
- Contribute to achieving weekly sales targets through upselling techniques
Qualifications
- High school diploma or equivalent; college students strongly encouraged to apply
- Minimum 6 months customer service or retail experience preferred
- Proficiency with point-of-sale systems (e.g., Square, Shopify POS)
- Exceptional verbal communication and problem-solving abilities
- Ability to stand/walk for extended periods and lift up to 25 lbs
- Flexibility to work evenings, weekends, and holidays
- Basic math skills for transaction handling and inventory tasks
- Valid California driver's license for potential vendor errands