Job Description
We are urgently hiring a dedicated Night Shift Technical Support Specialist to join our growing team in San Antonio, TX. If you thrive in a fast-paced environment and have a passion for problem-solving, we want to hear from you.
As a key member of our 24/7 operations team, you will ensure our infrastructure remains stable and our users receive top-tier support during non-business hours.
Why Apply?
- Competitive Pay: $18.00 - $24.00 per hour.
- Immediate Start: Opportunities to begin within 48 hours.
- Shift Schedule: 10:00 PM - 6:00 AM (Mon-Fri).
Responsibilities
- Monitor server health and perform nightly system maintenance and security patching.
- Resolve incoming technical support tickets via phone, email, and remote desktop tools.
- Diagnose and troubleshoot hardware and software issues for internal employees.
- Assist in the deployment and configuration of new workstations and peripherals.
- Maintain accurate documentation of technical issues and resolutions in the knowledge base.
- Collaborate with the day shift team to ensure seamless handover of ongoing projects.
Qualifications
- High school diploma or GED required; Associate's degree in IT or related field preferred.
- Minimum 1-2 years of experience in IT support or helpdesk roles.
- Strong knowledge of Windows 10/11 and Microsoft Office Suite.
- Familiarity with basic networking concepts (TCP/IP, DNS, DHCP).
- Excellent written and verbal communication skills.
- Ability to work independently and maintain high accuracy during night hours.
- Bilingual (English/Spanish) is a strong plus.