Job Description
Are you a technical problem-solver looking for an immediate opportunity?
We are currently urgently hiring a Night Shift Technical Support Specialist to join our dynamic IT team in Austin, TX. If you thrive in a 24/7 operational environment and enjoy helping others solve complex technical challenges, this is your chance to make a significant impact while earning a competitive salary.
Why Join Our Team?
- Immediate Start: We are looking to fill this position immediately for the right candidate.
- Shift Premium: Earn an additional $3.00/hour shift differential for working the night shift.
- Growth Opportunities: Clear pathways for advancement into Systems Administration and Network Engineering.
- Modern Environment: Work with cutting-edge technologies in a collaborative, premium workspace.
In this pivotal role, you will serve as the frontline of our technical support operations, ensuring our internal clients have uninterrupted access to critical systems during the evening hours.
Responsibilities
- Provide advanced technical troubleshooting for hardware, software, and network connectivity issues encountered by end-users.
- Monitor system performance and respond to critical alerts and tickets during the night cycle.
- Log and categorize incoming support tickets using our ticketing system (ServiceNow/Zendesk).
- Escalate complex technical issues to the Day Shift engineering team for resolution.
- Document known issues and create step-by-step solutions for the internal knowledge base.
- Maintain a high level of customer service, professionalism, and availability while working independently.
Qualifications
- High school diploma or equivalent; Associate degree in Information Technology or related field preferred.
- 1-2 years of professional experience in IT Support, Help Desk, or a similar technical support role.
- Familiarity with Windows and macOS operating systems, including Active Directory.
- Strong verbal and written communication skills with the ability to explain technical concepts clearly.
- Ability to troubleshoot issues autonomously without direct supervision.
- Availability to work the night shift schedule (10:00 PM - 6:00 AM).