Job Description
Urgent Hiring: Night Shift Technical Support Specialist
We are looking for a dedicated and detail-oriented Night Shift Technical Support Specialist to join our dynamic team in San Jose, CA. If you thrive in a quiet environment and enjoy solving complex technical issues, this is the perfect opportunity for you. We offer competitive pay, comprehensive benefits, and the chance to make a real impact.
Why Apply?
- Immediate start available for qualified candidates.
- Sign-on bonus for night shift personnel.
- Full benefits package including medical, dental, and vision.
- Relocation assistance available for the right candidate.
Don't miss this opportunity to advance your career with a leader in the tech industry. Apply today!
Responsibilities
- Provide Tier 2 technical support via phone, email, and chat to end-users during night shifts.
- Diagnose, troubleshoot, and resolve hardware, software, and network connectivity issues.
- Log and track all support tickets in the ticketing system with high accuracy.
- Escalate complex issues to senior engineers or third-party vendors when necessary.
- Maintain a high level of customer satisfaction by communicating clearly and effectively.
- Perform routine system monitoring and maintenance tasks during off-hours.
Qualifications
- Minimum of 1-2 years of experience in technical support, IT help desk, or customer service.
- Strong knowledge of Windows, macOS, and Linux operating systems.
- Familiarity with remote desktop tools and ticketing systems (e.g., JIRA, Zendesk).
- Excellent verbal and written communication skills.
- Ability to work independently and handle high-pressure situations with composure.
- Must be available to work rotating night shifts (e.g., 10 PM - 6 AM).