Job Description
Are you ready to join a top-tier tech team where your skills make an impact? Apex Support Solutions is currently seeking a highly motivated Night Shift Technical Support Specialist to join our Jacksonville, FL operations. We are offering immediate start dates for qualified candidates looking to secure a stable, full-time position with competitive benefits.
In this role, you will be the first line of defense for our clients, ensuring minimal downtime and maximum productivity during the critical overnight hours. If you thrive in a fast-paced environment and possess a knack for solving complex technical puzzles, we want to hear from you.
Why Choose Apex Support Solutions?
- Immediate Start: Positions available to start this week.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Full Benefits: Medical, dental, vision, and 401(k) matching.
- Modern Facility: Located in the heart of Jacksonville's tech district.
Responsibilities
- Diagnose and troubleshoot hardware, software, and network issues for end-users remotely and on-site.
- Manage and resolve incoming IT support tickets (e.g., JIRA, ServiceNow) within established Service Level Agreements (SLAs).
- Perform system maintenance, patching, and security updates during off-peak hours to ensure business continuity.
- Document all technical interactions and resolutions in the company knowledge base.
- Collaborate with the day-shift engineering team to escalate complex issues and ensure seamless operational handovers.
- Conduct quality assurance checks on support calls and ensure compliance with company protocols.
Qualifications
- High school diploma or equivalent (Associate degree in Information Technology or related field preferred).
- 1-2 years of experience in Technical Support, Help Desk, or Customer Service.
- Ability to work rotating night shifts (e.g., 11:00 PM - 7:00 AM or 10:00 PM - 6:00 AM).
- Strong problem-solving skills with a logical approach to troubleshooting.
- Excellent verbal and written communication skills for interacting with diverse clients.
- Proficiency in Microsoft Windows, Office Suite, and basic networking concepts.