Job Description
We are seeking an experienced and reliable Night Shift Technical Support Specialist to join our elite operations team in Fort Worth, Texas. This is a start this week opportunity for a motivated professional ready to make an immediate impact.
As part of our 24/7 support infrastructure, you will ensure our clients receive seamless assistance during off-hours. We offer a competitive salary, comprehensive benefits, and a collaborative culture.
Responsibilities
- Resolve Technical Incidents: Diagnose and troubleshoot hardware and software issues for enterprise clients via phone and remote desktop.
- SLA Adherence: Maintain high standards for First Response Time (FRT) and Customer Satisfaction (CSAT) scores.
- Ticket Management: Accurately document all support interactions and resolutions in our CRM system.
- Client Communication: Communicate complex technical concepts in a clear, jargon-free manner to non-technical users.
- System Monitoring: Perform routine checks on server health and network stability during the shift.
- Escalation Handling: Identify complex issues requiring senior engineering and escalate them appropriately.
Qualifications
- Availability: Must be available to work 10:00 PM - 6:00 AM (Night Shift) on a full-time basis.
- Experience: Minimum of 1-2 years in technical support or help desk environment.
- Education: High school diploma or GED required; Associate’s degree in IT or related field preferred.
- Communication: Excellent verbal and written communication skills with a focus on empathy and patience.
- Problem Solving: Strong analytical skills with the ability to troubleshoot independently.
- Technical Skills: Proficiency with Windows, macOS, and basic networking concepts.