Job Description
Are you a technical problem-solver looking for a role that fits your nocturnal rhythm?
We are currently seeking a highly motivated Night Shift Technical Support Specialist to join our elite 24/7 operations team in Houston, TX. This is an immediate start opportunity for a dedicated professional ready to make an impact while working flexible night hours.
As part of our team, you will be the first line of defense for our internal users, ensuring business continuity through rapid troubleshooting and exceptional service. We offer a competitive night shift differential, comprehensive benefits, and a collaborative environment that values your technical expertise.
Responsibilities
- Provide 24/7 technical support via phone, email, and ticketing systems (ServiceNow/Jira) during night shifts.
- Diagnose and resolve hardware, software, and network connectivity issues for internal employees.
- Manage and prioritize incoming support tickets to ensure rapid resolution and high customer satisfaction scores.
- Install, configure, and maintain desktop environments, printers, and peripherals.
- Document technical resolutions in knowledge bases to improve team efficiency.
- Escalate complex issues to senior engineering teams and vendors while keeping stakeholders informed.
Qualifications
- High school diploma or equivalent; Associate degree in Information Technology or related field preferred.
- Minimum of 1-2 years of experience in technical support, IT help desk, or customer service.
- Proven ability to work rotating night shifts (e.g., 11 PM - 7 AM) and weekends.
- Strong knowledge of Windows operating systems, Office 365, and basic networking concepts.
- Excellent written and verbal communication skills with a customer-centric attitude.